Helpline Japan

The Services
We Provide For Our Members

Have you ever been in the following situations?

"I have to get to Narita Airport as soon as possible, but I don't know the quickest route."

"I am an EXPAT's spouse, and I have trouble finding things to do on weekdays!"

"My son is going to Japan to study and I am really worried. Can somebody help him settle in?"

"I want to buy a car, but someone told me I need a 'SHAKEN' to own a car in Japan. What is a 'SHAKEN'?"

"I have a secretary who arranges things for me, but I'm hesitant about asking him/her to help me with my family matters."

"My family is visiting me in Japan.Where can I take them? Where are the recommendable sightseeing spots?"

"I want to stay in a serviced apartment during my trip to Japan, but I don't know what's available."

"I always have trouble withdrawing money from a Japanese ATM using my foreign bank card."

"I am interested in learning more about Japanese culture and going to related events. But I don't know where to obtain up-to-date information."

"I want to reserve a non-smoking window-side table at a Japanese restaurant for my important guests, but I can't get my message across to the Japanese attendant."

"I need information about childcare services for my children, such as international schools, babysitters, and other facilities where English assistance is available."

"My dog is sick, and I don't know where to take him."

"I am trying to subscribe to newspapers, magazines, periodicals etc, but the Japanese staff has only managed to confuse me."

"Where can I find a hair salon with English-speaking staff?"

"I want buy tickets for concerts, movies, events etc, but I don't know where to purchase them."

"I don't know how to get electricity, water, gas, and a telephone line for my new house."

If you have ever been in any of these situations or similar circumstances, Helpline Japan can help you!

Introduction

Helpline Japan offers a variety of services to foreigners living/staying in Japan. We aim to make our customers' life free of anxiety and stress caused by communication barriers so that they can feel as comfortable as if they were in their home country. Furthermore, we help our customers make the most of their life in Japan so that they can enjoy the food, styles, entertainment,and unforgettable cultural experiences this unique country has to offer. We will help you limit the stress and worry associated with living in a foreign country and help you enjoy your life to the fullest. Life is too short to waste! Enjoy your precious time in Japan!

Services for making your life in Japan stressless and enjoyable:

••Answering inquiries and offering assistance for the following••
Governmental institutions and systems (e.g., procedures at the immigration bureau and city/ward offices)
Lifeline systems (e.g., electricity, water, gas, telephone)
Transportation systems (e.g., trains, subways, buses, taxies)
Accommodations ( e.g., hotels, serviced apartments, guest houses) Financial institutions (e.g., banks, post offices)
Public facilities (e.g., libraries, gyms, parks, community centers)
Daily activities (e.g., shopping, dining socializing)
Other essential services (e.g., Internet, cell phones, news papers, moving, courier, car driving, children's education)

••Directions and guidance••
Getting lost is always discouraging and even miserable, especially in a city where you can't count on your language. Please call us in case you are lost or when you are afraid of losing your way. We will furnish you with detailed directions navigating you to your destination.

••Over-the-phone translation service••
Unless you are highly proficient in the Japanese language, you may have trouble communicating proficiently with Japanese people, particularly when a conversation gets complicated. If you feel limits on communication with your conversation partner and want to prevent any possible misunderstandings. For example, just ask for this service. We will assist you in communicating by translating for you and your conversation partner over the phone. In cases where an on-site interpreter is necessary, we can dispatch one at an extra but reasonable price.

••Locating restaurants, accommodations, shops, vendors, etc. at your request••
We can recommend various restaurants, bars, ryokan (traditional Japanese-style hotels usually with spa), hair salons, and other facilities, according to your needs. In addition to restaurants and accommodations, we can also introduce you to quality shops, vendors and other service businesses.

••Transportaion arrangements••
We can arrange taxis, limos, and other transportation services, as well as tickets for trains, airplanes, buses, ferries, and other transportation means.

••Subscription for newspapers/magazines/periodicals etc. ••
We can arrange subscriptions to newspapers, magazines, and any other periodicals,as well as introduce you publications which may be of interest.

••Japanese cultural information••
We can provide you with information concerning sightseeing spots, events, festivals, fairs, hot springs and spas and Japanese culture classes such as cooking, flower arrangement, pottery, calligraphy, Japanese language, karate etc.

••Holiday and leisure advice/planning••
It would be our pleasure to advise you on leisure activities for your precious holidays and recommend sightseeing spots, delicious restaurants and pleasant accommodations. We can also plan a trip specially customized for you based on your requests. We can also make all necessary arrangements and reservations for the trip.

••Supplying information of your interests••
If you allow us, we will send you information pertaining to your interests, based on such data as questionnaire answers and comments we have received from you in the past. These occasional newsletters will inform you of upcoming art exhibitions, new restauant openings, new classes etc. which we believe will be of interest to you. These information will surely suppliment your life in this dynamic country where trends are constantly changing at a tremendous speed.

Special Privileges For Our Members

•Discounts and/or special services at our contracted restaurants, bars, accommodtions, tours, golf courses, shops, and vendors.

•3 Japanese classes will be held every month which members can attend freely.

•Members may use the MEMBERS' AREA of our website to view a list of our contracted restaurants, vendors etc. as well as other useful and intersting information.

If you have any inquiries or special requests, please feel free to CONTACT us anytime. It is our priority to help you enjoy your life here!